The terms & conditions below will apply to your booking at Melmore Stables. Please read them carefully as you will be accepting them on booking.
A contract between you and the owners of Melmore Stables will come into existence. This contract becomes binding for you and all the members of your party when...
(a) The deposit or full payment you submit is accepted by our booking system, or...
(b) When the funds you submit are verified as having cleared.
A successful booking will be confirmed in an email, which will also contain other details about your stay.
You are responsible for ensuring that all members of your party accept the terms of the contract as set out here. If you don't disclose all the relevant information or don't comply with the terms, the contract may be terminated and your booking will be lost.
Booking Deposit - If a booking is made six weeks or more before your arrival date, a non-refundable deposit of 25% of the holiday price is payable on booking. If fewer than six weeks remain before your arrival date, the full price is payable on booking.
Balance of Payment - The Balance must be paid no more than six weeks before your arrival date. if the balance has not been paid by then, your stay will be considered as cancelled. Your deposit will not be refunded.
Damage - Please treat the accommodation and its facilities with due care so that other guests may continue to enjoy them. In the event that you notice damage in the accommodation please inform us immediately.
Booking Melmore Stables means full responsibility for any damage caused by you or anyone in your party falls on you and you agree to indemnify us in full for any resulting loss we may suffer. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. By accepting there terms and conditions, you agree to make any such payment within a reasonable time.
Payment Methods- Payments can be made securely online, by credit/debit card via PayPal. If you wish to use BACS and/or make a bank transfer, please contact us for the necessary details.
Cancelling Your Stay - Cancelling your booking with more than six weeks notice before your arrival date means that your deposit will be retained. If you cancel with fewer than six weeks' notice, the full cost of the stay remains due and non-refundable. We suggest you arrange appropriate holiday insurance. Should you decide not to have holiday insurance, full responsibility for any loss that you may incur due to your cancellation falls on you.
Use Of The Accommodation - The Immigration (Hotel Records) Order 1972 (as amended) states that only the individuals listed on booking may occupy Melmore Stables. Should this legal requirement not be met, your booking will be terminated and you will be asked to vacate the premises immediately. No refund will be made and a charge of £100 per night for each unlisted guest will be levied.
Changing Your Booking - We will do our very best to accommodate any changes you may need to make to your booking after having paid your deposit. Any changes must be made no later than four weeks before your arrival date. A charge of £10 per change will be levied and the person who made the booking must confirm any changes, by email or in writing.
Cancellation of Your Booking - We do not expect to have to make changes to your booking, however sometimes problems happen and bookings have to cancelled. We will only cancel your booking for reasons unforeseen at the time you made your booking.
If we do need to cancel your booking, we will refund you the total amount you have paid us for the booking.We will make every effort to give you adequate notice of cancellation.
If we do need to cancel your booking we will only be responsible for refunding you the deposit you have paid for your booking, or the total amount you have paid for your booking as applicable. We will not be responsible for any losses, foreseeable or otherwise you suffer as a result of that change or cancellation.
Arrival/Departure Times - Melmore Stables will be available to you from 3pm on your arrival date. Please vacate the premises by 11am on your departure date.
Arriving Late - Normally, we ask guests to arrive no later than midnight on the arrival date; the non-arrival of a party by this time means the booking will be considered as cancelled. However, we can accept late arrivals provided you notify us. If arriving after midnight, please consider the area's residents.
Smoking - Smoking is not permitted inside Valley View. In fair weather conditions, smokers are invited to use the seating outside.
Disabled Holidaymakers – Melmore Stable's entrance step can make access slightly difficult for guests who need to use a wheelchair. See our access statement for detailed information on the property, and feel free to contact us for any further information.
Children - Children staying at Melmore Stables are the responsibility of their parents or guardians at all times.
Single Sex Groups - We regret that single sex groups cannot be accommodated in Valley View.
Pets - Dogs or other pets may be allowed to stay in Melmore Stables, please contact us for details. Guide dogs and other assistance dogs are very welcome but please notify us when booking.
Please keep your dog off the furniture, and don't leave him or her unattended within the property. An additional cleaning charge applies when a pet is accommodated. This will be added to your accommodation fee on booking.
Electrical Items - Melmore Stables is equipped with numerous electrical devices for guests' use. Your own low demand items, such as mobile telephone/laptop/electric toothbrush chargers and shavers are permitted. Please do not use any other mains voltage equipment without notifying us.
Right to Entry - We reserve the right to enter Melmore Stables' ground floor at any time, and under any circumstances.
Unreasonable Behaviour - We reserve the right to terminate a holiday without compensation where unreasonable behaviour on the part of the persons listed on booking or their guests may adversely affect the comfort, health or enjoyment of Melmore Stables’ neighbours.
Accuracy - Every care is taken to make sure that all Melmore Stables’ amenities are available to you. All the images, information and descriptions employ accurate, up-to-date information. They are published in good faith.
Data Protection Policy - Information provided by you in connection with your booking is held securely and won't be distributed.
Limitation of Liability - While we accept responsibility for those arrangements of your holiday within our control, liability for any injury, loss or damage (consequential or otherwise) suffered by you or any member of your party can't be accepted, unless wilful default by us, our agents or employees is the cause, or unless negligence on our part results in personal injury or death.
Vehicles - The off-street parking at the rear of Melmore Stables may be used by guests at no cost. However, we accept no responsibility whatsoever for loss of, damage to or theft of or from your vehicle.
Complaints/Comments - If you have any complaint, or wish to comment on Melmore Stables, please contact us for a speedy solution to any problem experienced while staying at Melmore Stables. Should your stay be over, please contact us in writing within 28 days of your departure date.
Variation - We reserve the right to make reasonable additions to or amendments of these terms and conditions without notice.
© David Hill/Melmore Stables Burneside, 2017.
Terms and Conditions
Communication and entertainment:
Comfort and security:
LCD /DVD in living room
Bed sheets and towels
Pillows and pillowcases
Kettle and teapots
Comprehensive set of cutlery, dishes, glasses